Recent Searches
You are in: Home > FAQ > Program & Enrollment
FAQ

Frequently Asked Questions

Getting Started

What do I need to join?
All you need to do is:
  • Create a Mileage Plan Dining account by providing your name, address, phone number, and email on our secure website.
  • Register any credit and/or debit cards you plan to use at restaurants, bars, or clubs.
  • Then, just dine at any program location.
There are no special ID cards or membership numbers to remember. Membership is 100% free and easy!
+ How much does it cost to join Mileage Plan™ Dining?
Nothing! Membership is 100% free.
+ How much can I earn with Mileage Plan Dining?
  • Members earn 1 mile per $2 spent if you elect to not receive email communication from Mileage Plan Dining.
  • Online Members earn 3 mile per $1 spent if you elect to receive email communication from Mileage Plan Dining.
  • VIP Members earn 5 mile per $1 spent if you elect to receive email communication from Mileage Plan Dining AND have already completed 11 qualified transactions in the calendar year. (Members start earning at the VIP level on their 12th qualified transaction.)
Pretty simple, right?
+ Why do I need to log in to the Account Center?
Creating an account and logging in when you visit mileageplan.rewardsnetwork.com will allow you to:
  • Track the status of your miles earned through Mileage Plan Dining.
  • Write and view online reviews.
  • View the latest updates on new dining spots and bonus offers.
  • Create and access a list of personal favorite restaurants, bars, and clubs
  • Update your email address for receipt of program information and extra rewards offers.
  • Update your credit and/or debit card information in order to earn rewards for your spending.
+ Can I switch to a different reward program?
You can easily switch to any other Rewards Network program by calling Member Services at 888–419–6683.
+ Will my membership with Mileage Plan Dining ever expire?
Yes, but only after 36 consecutive months of no dining activity with your registered credit or debit card.

Email

+ Why do I want to receive email from Mileage Plan Dining?
Email is the primary way we keep in touch with our members, and opting in to receive email from Mileage Plan Dining increases your earn rate to 3 miles per $1 spent.
+ What kind of email will I receive from Mileage Plan Dining?
Types of emails you may receive, approximately once a week, include:
  • Member recommendations
  • New restaurants in your area that have joined the program
  • Opportunities to earn bonus rewards on special occasions
  • Administrative emails, such as reward confirmations or review reminders
+ Why am I not getting emails?
  • You may have accidentally opted-out of receiving email from Mileage Plan Dining.
  • Your email address may have become undeliverable.
  • You may have marked an email sent by Mileage Plan Dining as spam.
Just add (or re–add) an email address to your Account Center, and your ability to earn rewards will instantly resume.

Online Reviews

+ Why should I write a review?
Reviews help Mileage Plan Dining restaurants know how you feel about their food, service, cleanliness and value. Completing a review after a restaurant visit is required in order for you to receive some Bonus Miles.
+ How do I write my review?
  • A few days after you visit to a participating restaurant, you'll receive an email with a link to complete a review.
  • Review submission forms can also be accessed via your Account Center.
  • The review only takes 2 minutes to complete.
  • Feel free to have fun and be colorful – but please also be honest and accurate. See our content guidelines for further clarification.
+ Who will read my review?
The content of your review will be sent to the restaurant you visited, and also posted on the Mileage Plan Dining website for other members to read (if you allow).

But don't worry about your identity! Only your initials and city/state will be displayed for the restaurant and other diners to see.

Mileage Plan™ Miles

+ When do miles get added to my account?
  • Miles will appear in your Mileage Plan Dining account as soon as the transaction is registered by the restaurant, usually within 5 days.
  • Miles earned through Mileage Plan Dining will appear in your Mileage Plan™ account 6–8 weeks after the transaction occurs.
+ Why can't I see my last transaction?
  • It may take up to five days for a transaction to appear after dining, depending on the restaurant's credit card handling.
  • You did not use a credit or debit card registered in your Mileage Plan Dining account to pay your check.
  • You dined on a blackout day, indicated on the restaurant's information page.
  • You dined at a restaurant that left the Mileage Plan Dining program prior to the date you visited.

Any other questions?

Members and Online Members can call Mileage Plan Dining Member Services at 888–419–6683, or email us at mileageplan@rewardsnetwork.com.
VIP Members can call 866–875–3463, or email us at mileageplan@rewardsnetwork.com.